Corporate etiquette is a set of rules and regulations one must follow while at work. It can also be referred to as discipline that guides a workplace. Corporate etiquette can also be behaviors that are expected from workers to show professionalism.
These etiquettes are demanded from all workers, and failure to meet up will be met with penalties. You don’t come to the office and do exactly what you do in your house. There are set of manners that are acceptable in the place of work.
Corporate etiquette is essential to maintain professionalism, mutual respect among workers, and a conducive working atmosphere. To keep an organization coordinated, the leaders have to put some regulations in place.
Corporate etiquette shows discipline and respect for a profession. This includes how a worker relates with co-workers and customers; how you dress up to work, connect with superior figures, etc. Every job has a manner of behavior. These manners are made known in the company’s code of conduct.
Etiquette saves the stress of solving problems all the time. If the rules of the relationship are not set right, there will be clashes between workers. Corporate etiquette explains the way each employee should carry themselves when they are in the office surroundings.
Principles of Corporate Etiquette
Principle of orderliness: The first principle of corporate etiquette is the principle of orderliness. The company would be in disarray if everything were not in order.
Principle of respect: Respect is a universal language. If you need people to respect you, you need to respect them. Irrespective of the position you hold in the company, you should approach people with respect. Corporate etiquette teaches that you show people respect. Everyone should be treated with courtesy. Respect can be shown in actions and words. Respect in simple terms is recognizing and acknowledging people’s worth irrespective of age, race, and position. It could also be refraining from demeaning other people’s ideas and opinions.
Principle of consideration: Putting others into consideration is having empathy. This is us understanding others and experiencing their feelings. This principle teaches thoughtful reasoning. The review puts us in a position of putting the people around us into thinking during our actions. It leads to helping others. How can your actions affect the people around you? What can you do to help the people around you? These are the questions that come into place in the principle of consideration.
Principle of Teamwork: Corporate etiquette is a set of appropriate manners within the office. Employees working independently will affect the company’s general goal. To pursue a greater purpose, teamwork makes it easy. It would help if you had other people’s ideas and opinions. This aids division of labor in the company. It also helps to build efficiency and increase productivity.
Principle of Honesty: Another critical principle is honesty. Honesty is telling the truth and acting with integrity. Honesty helps to build trust among employees. It indirectly affects the team spirit positively. Every employee is expected to be honest with one another. Honesty is being sincere and genuine in your actions to people. When anybody offends you, openness encourages dialogue to settle a dispute. People do not trust insincere people.
Principle of hard work and diligence: Hard work and diligence are two crucial things expected from every employee. Laziness will reduce productivity and waste resources. Diligence is a steady and devoted effort to something. Employees are expected to be devoted while at work. Without this, working together is difficult. People do not like to work with lazy people. Diligent people attract more significant roles and responsibilities. They are trusted with more assignments.
Advantages of Corporate Etiquette
- To maintain a conducive working environment: Corporate etiquette makes the working environment conducive for work. Imagine settling fights between co-workers or employees, and customers. But with these etiquettes, employees know how to behave themselves. The office will be toxic if employees hold grudges against themselves. It will reduce productivity. Everything will be in order – you can’t drop anything anywhere.
- It aids healthy relationships at work: One of the principles of corporate etiquette is respect. When co-workers have respect for one another, it enhances a healthy relationship. It paves the way for better working chemistry. Where there is respect, there is a total reduction in strife. Personal conflicts with other workers can be reduced. Relationships become jeopardized when there is no etiquette. Workers have mutual respect and authority.
- For business growth: Corporate etiquette affects business growth positively. This happens when there is coordination among workers and necessary disciplinary actions for defaulters. Your organization begins to grow because productivity is increased. Hard work and diligence promote business growth. Lack of proper corporate etiquette will limit the development of any organization.
- Builds positive impression: Positive impression is made when outsiders see how well your company is doing. Customers and prospective clients judge the organization by what they experience and see. How were they treated when they had issues with the company? How did the customer care agent react to them? How fast were their issues resolved? All of this helps to build trust with customers.
- Aids non-verbal interactions: Many organization today have moved their offices online. They have many workers from around the world. Corporate etiquette helps in the relationship among employees online. It allows the workers to send emails properly.
- It encourages diligence at work: Corporate etiquette encourages persistence. Workers don’t come to work and start discussing what happened over the weekend. They don’t gist among themselves when there are customers to attend to. If workers are not coming to work, they must have given notice before that time except for extreme cases.
- Promote the company’s values: Every company has its values; workers cannot behave anyhow. Corporate etiquette helps to instill the company’s values into the workers. The company’s values mean what the company stands for.
- To enforce discipline: There are sets of manners of behavior expected from the workers. Anyone who behaves otherwise will face disciplinary actions.
Examples of Bad corporate etiquette
Coming late to work: It is awful to report to work late. It’s fine when you notify the company ahead of your lateness. You must also have a legit and tenable excuse for coming late. Coming late to work can attract a deduction in salaries and might lead to the sacking.
Gossiping: The working environment is not a gossip center. Female workers are in most times are guilty of this. Engaging others with irrelevant talks during work hours is terrible. A salary reduction can be made when caught often.
Selling your stuff: Another bad etiquette is bringing your business to the office. Many people are fond of bringing their goods over to the office to advertise and sell to co-workers. You can have a store and tell me to come to check the goods.
Playing with phones: The only time you can check your phone is when you’re on break. It is a bad habit to check your phones or receive calls during working hours. It serves as a distraction except you are checking emails or receiving customer phone calls.
Responding to emails late: Your co-workers can send you emails; responding to them late is terrible. The email might contain some necessary information that needs urgent attention. After series of warnings, a deduction in salary might be a perfect disciplinary action.
Skipping meetings: When you miss appointments, you show rudeness to the authorities. You have to bother other people about what was said in the forum. You also disrespect the authority who planned the meeting. Skipping meetings means that you are more important than others.
Self-centeredness: You can also call this selfishness. You always want to be at the center of attention or accomplishment. You want to be seen as the one who made everything happen. Other workers are disrespected in the process.
Examples of good corporate etiquette
Professionalism: Being professional in your office is good corporate etiquette. It cuts across being punctual, diligent at work, etc. It also means contributing to the growth and development of the company at large.
Habits: Calmness in heated situations, Punctuality, honest, accepting constructive criticism, etc.
Good communication skills: Communication with your co-workers and customers is essential. You don’t have to speak too loud or in a rude way. When answering emails, be polite. Avoid the use of emoji in business emails. Asking about your co-workers’ welfare is not bad. It further shows that you care about them.
Meeting etiquette: Meetings are not planned to waste time, it is an avenue to pass information and share ideas. Don’t skip meetings. Be punctual and come to meetings on time. Note down essential things during the session. You should take your writing materials along with you. In situations that warrant virtual meetings, dress well and shut the door against disturbance.
Dressing: This is also very important. You are addressed the way you dress. You must dress to suit your profession. Your haircut must align with the company’s values.
To move the company forward, corporate etiquette is essential. It aids in building orderliness and proper working ethics.